Thank you for choosing naturallivingdecor.shop. We hope you are satisfied with your purchase. If you are not satisfied with the items you received, please carefully read the following refund and return policy.
I. Inventory Clearance Notice
Due to rising operating costs, changing market conditions, and long-term operating losses, naturallivingdecor.shop has decided—after careful evaluation—to wind down current operations and conduct a final clearance sale of existing inventory at a loss.
This clearance event is intended to liquidate existing stock and is not a long-term promotion. Quantities are limited; items are available only while supplies last and will not be restocked. Although we are ceasing operations, we remain committed to properly handling eligible return and refund requests in accordance with this policy to protect consumer rights.
II. 30-Day Return Policy
You may request a return within 30 days of receiving your items.
To be eligible for a return, items must meet the following requirements:
The item is in brand-new, unused condition;
The item is undamaged and shows no obvious signs of use;
Original packaging, tags, and accessories are retained;
An order number or proof of purchase is provided.
Return requests submitted after the 30-day period will generally not be accepted.
III. Non-Returnable Situations
Returns or refunds are generally not supported in the following cases:
Damage caused by the customer;
Items that have been obviously used or are no longer in a condition suitable for resale;
Missing original packaging, accessories, or tags;
Requests made beyond the 30-day return window;
Additional costs incurred due to reasons unrelated to product quality, such as incorrect address entry by the customer or refusal of delivery.
If there are quality issues or damage occurred during shipping, please contact us promptly, and we will handle the matter appropriately based on the specific circumstances.
IV. Refund Process
We will inspect the returned items as soon as possible after receipt.
If the return meets the eligibility criteria, we will arrange the refund after approval and return the funds via the original payment method.
Refund processing time: 3 business days.
The actual time it takes for funds to appear in your account may vary slightly depending on the processing speed of your bank, credit card issuer, or payment platform.
V. Exchange Policy
As this is an inventory clearance event with limited quantities available only while supplies last, we generally do not offer exchange services. If the items you receive have quality issues, are damaged during shipping, or are incorrect, please contact us promptly. We will assist in resolving the issue based on stock availability; if a replacement is not possible, a refund will be processed in accordance with our refund policy.
VI. Return Shipping Costs
If a return is due to product quality issues, shipping damage, or incorrect items, the return shipping costs will be covered by naturallivingdecor.shop.
If a return is requested for personal reasons (e.g., change of mind, incorrect purchase), the return shipping costs are generally borne by the customer (unless otherwise required by law).
VII. Order Cancellation
If your order has not yet entered the shipping process, you may contact us to request a cancellation.
If the order has already been shipped, you must request a return after receiving the items, in accordance with this return policy.
VIII. Refund Method
All refunds will be issued via the original payment method; we do not provide refunds in cash or through other methods not mutually agreed upon.
IX. Contact Us
If you wish to request a return or refund, or if you have any questions regarding this policy, please contact naturallivingdecor.shop using the contact details provided on the website. Our customer service team will assist you as soon as possible.
Thank you for your continued support and trust in naturallivingdecor.shop. Although this inventory clearance marks the winding down of our operations, we remain fully committed to our after-sales service obligations. We will process eligible return and refund requests in accordance with the law, ensuring a fair, transparent, and reliable shopping experience for every customer.